Since the internet has become the place of entertainment and online shopping hub, why we let food left behind. Now you can order any type of food at your doorstep without leaving your coach.
Looks more perfect and advanced.
But have you ever thought, how these processes take place in order to fulfill online food ordering.
Let’s take a dig at it.
Online Food Ordering and Delivery: Process and everything you need to know.
Customer journey on any food portal!
- Customer Visit the Food portal or App he wants.
After choosing the food portal, the customer picks the food items he wants. In addition, he can also avail discounts if the customer orders food first time on the portal.
If not, he still can avail discount.
Journey:
- Browsing the menu options
- Choosing food with quantity
- Adding the order to the delivery cart
After adding food into the cart, you can choose the COD option also or you can pay as well on the portal.
2. Finalizing the Order.
Finalizing the order by giving your Address if Home or Office. After finalizing the order you need to put payment mode as COD or you can pay online on their portal.
There are plenty of flexible payment options available on the portal, you can select your comfortable option for the payment.
3. The online store owner receives the payment
After payment, the online store sends the order details and payment to the restaurant partner to fulfill your order.
4. The restaurant prepares the ordered food
The restaurant prepared your ordered food and started to send you notification of timing and order status.
This is an automated system built to keep customer notified what the happening with my order.
5. Delivery Time
Now food delivery services came into action mode to deliver your ordered food at your doorstep, some of them you knows well, e.g Zomato, Dunzo, Swiggy.
6. The customer receives the food delivery.
Now it’s time to grab the food and experience the online food ordering service.